Tue Jul 15 2014

Error

I have Ultrasound machine HP sonos 2000. When i turn on my machine then sudden he hang and display an error.

Error Name

EE5E2-023FFF

DF30E-00006C7D0B8F

Kindly tell about error. what i do for my machine. I am to much worried about this. Kindly tell me and i resolve my problem soon as possible. 

Thanks and Regards

 


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Tue Jul 15 2014Reply from Jim Carr
Jim Carr

The DF30E error is a non-recoverable software error in the scan convertor electronics. The EE5E2 is a conditional error that means a bad test RF signal in the scanner. (I'm not sure what that means. It sounds like it has to do with a diagnostic test the system runs to check the hardware and software.) This could be caused by a bad Key Processor board, or one of the other 2 boards that have the software that controls the system.

Are you able to get to press the Test key and get to the main test menu in order to run diagnostics and look at the error logs? My guess is that you will not be able to get into Test. You may need to go to a minimum configuration and run the Stand Alone Basic test to isolate the failure.


Jim Carr
Director of Service & International Operations
AUS
Toll Free (USA, Puerto Rico and Canada): 866-620-2831
USA office: +1 918-628-2831
Email: Service@advancedultrasound.com and Sales@advancedultrasound.com
 

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Tue Jul 15 2014Reply from dferguson
dferguson

Go to the HP 5500 product and look up the Run Time Errors.  They are the same errors.  http://photos.medwrench.com/equipmentManuals/3626-2845.pdf.  Just drop the first to characters they are Subsystem and Error Condition.  For Example the EE5E2 error above, drop the EE and you will be searching for 5E2.


 
 

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Tue Jun 09 2015Reply from Ing. Araujo
avatar placemark

Hello Mr Ferguson, i have some issues with an HP-Sonos2000, when I turn it on the boards appear to be powered and also the touchscreens and main screen, but there is no reaction, image or test menus with the minimum configuration, any help?


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