When viewing the image on the monitor the collimator blades are partially drawn in, in the horizontal position. I am unable to get this to open or move to the vertical position. I am a state regulator and am attempting to pass this machine as fully operational. Due to this issue, I am unable to measure the full collimator range and assure that it meets our rule.
I am also a RT and have worked extensivly with the 9800, so experience with the device isnt a issue. Can you give me an idea as how to correct this issue?