High cost of PM's and accessories

We service the Dornier H20 and can provide an alternative to mfg depending upon your location.   www.southeastlaser.com

Turned out we were able to utilize a vendor who was allready providing service for our Ilumina 740's. Hopefully someone else will benefit from your post. Thank you.

Glad you found a service provider for you Holmium. We have all parts for the LaserSonics Illumina Series CO2 lasers should you or your service rep need any. Regards.....

Doe sanyone happen to have a repalcement lens fro the Dornier H20 laser?

If so please send me info and price.

Thank you!

Roberto

impexmd@aol.com

No, in accordance with United States Law, there are no qualified service organizations other than the company. The hospitals could get written up by JCAHO or worse. This applies to all medical equipment, but there are a few companies (very few) that authorized and trained 3rd party service.

You guys don't even do the PM correctly, and only have used parts for repairs. WTF is that?

Please remain respectful within the forums.

Bum, you are spreading misinformation and doing a disservice to the members of this forum. This is a forum to help the biomedical community, not attack competitors. We've heard the manufactuerers have been harrassing customers with similar talk in an effort to increase service business or force a customer to buy a new laser when a model is no longer supported. When the customer actually reads the CMS guidelines for themselves, they see this is not true at all.

The only "US law" that regulates laser service specifically is 21 CFR 1040.10-11, and according to that regulation there is no such thing as a "qualified service organization." The manufacturer cannot determine the efficacy of its own service information- that would be circular reasoning, and the FDA doesn't work that way, but it does require adequate service information be provided to all who request it.

The ASMLS has standards for trained professionals, and the manufacturers usually don't meet that standard. A certified laser repair technician (CLRT), especially one who also holds a certified biomedical equipment technician certification from AAMI, are what the FDA, and any reasonable court of law, would consider an unbiased expert- not the manufacturer, or a manufacturer's technician.

JCAHO no longer exists- it has been called The Joint Commission (TJC) for some years now. In any case, the only standard for lasers specifically that JCAHO can require is the ASMLS recommendation that a power output check be performed every six months. Most TJC hospitals don't meet this standard, and TJC never cites them because the manufacturers only require an annual check, and TJC inspectors don't know any better.

With regard to used parts- if you are aware of a company that installs used parts inappropriately, report them. Medwrench/TechNation is a place for Healthcare Technology Management professionals, and it is apparent from the content of your posts you are not one. Please don't taint our community with your inability to converse respectfully.

I have actually witnessed 3 different 3rd party people from different companies doing a "PM". On all peices of equipment, this was done in less than 20 minutes. THIS IS NOT POSSIBLE. One in AZ and one in NC and one in NJ.

I have been 30 years in lasers. I have written a book. I also wrote many of the PM procedures and a couple of service manuals. NOT POSSIBLE to PM ANY Holmium laser in 20 minutes, and unlikely to happen for any other laser.

Your argument is invalid.