Our machine periodically refuses to send exams to PACS. The DVD burner only worked ONCE since we bought the unit so we have no back-up to print/save the images. The images are easily viewed on the machine but refuse to be transferred. This was intermittant but today it simply refuses to send anything even resending older exams. I do not store images on the machine more than 2 days so it isn't a matter of not enough space etc. Our service provider has come out several times regarding this....but again this is ongoing and we are about to toss the darn thing. We have 2 units and the older one has never done this!
I was told this is unusual BUT I see numerous threads here stating otherwise. Another annoying thing...silly DVD burner...really overpriced to replace but of course we are paying for not having a functional one today.
Why would this machine intermittantly refuse to send to PACS? Our IT guy says server is fine but did see an error that images didn't transfer which seems reasonable. Really tired of tossing more money at this machine. I think we got a lemon......Only had it one and half years and this is the 4th time we had to reschedule patients. Not good. Not getting resolution of this problem is frustrating.
