I bought chiropractic office to find out that our computer is far too basic to even effectively run my x-ray acquisition and modification software (NX 2.0.6805 SU1). The entire system, PC included, were installed by AFGA in 2007 (bares there stamps with dates, versions, serial numbers, etc).
We've had nothing but problems with the system AND with AFGA as a company. First it was the one thing we did expect: buy a new license since the last provider (who may have taken films a handful of X-rays at most while here) let it expire. The new license ran fine for a short while before the program began freezing up and an NX-based window (vs Windows based) wouldn't close and was in the way of things I needed to access in the program. AFGA came to address the 2 issues, said the program is too "old and basic" to hold a significant number of images without finalizing them and thereby would freeze. He couldn't figure out anything about the mysterious NX window.
Both the guy who was here initially (for the license renewal) and the one afterwards (that said the "too old" of a program was the issue) seemed to lack training. They had a very difficult time with all they tried to do and if in their words the program is too "old," HOW (given the software on the computer came with it and was what we were running) and WHY wouldn't either recommend a newer version or tell us the PC wasn't up to par, whatever the reason??? The first guy eventually finished the install (took several hours). The 2nd left the office after getting the program to unfreeze by w/o addressing the 2nd issue nor really knowing why the program was giving problems (said it was his "assumption"). So he left (w/o my knowledge of the issue still being there until I looked at the screen of the computer as he left it to see the window still there). He got it running but the window was still there. He left w/o the 2nd problem being resolved only to have AFGA calling here with a $2,500 bill for the 2nd encounter!!! Very soon after the 2nd visit the computer failed to power up. Tired of dealing with AFGA and their cost-prohibitive "service," I brought the computer to an IT service company. They said the computer was so inadequate and bare-bones that THAT was the problem with running the software. Mind you, AFGA sold the previous doc both the PC and his x-ray system in 2007. I don't know whether he chose not to take films or if the system has been unable to function reliably since it was first installed.Knowing what I do about the provider, I'm betting on the later. Soooooo --- now the IT guys are recommending a new PC, stating the one provided from AFGA will always fail us.
My questions are:
1) Does anyone have some specific hardware recommendations for the new PC?
2) Since AFGA themselves said our NX program was too old, does anyone have any software recommendations? I'd ask AFGA, but considering they installed not just the original program but ALSO THE NEW LICENSE on the piece of crap computer they themselves provided (their sticker with the system info is on it), at this point I would ditch AFGA altogether if economically feasible to purchase something like OPAL/Vistek's software. Im not an IT guy so I don't know what can or can't be done in this area.
Dealing with AFGA has been a nightmare. A very expensive one to boot. Adding insult to injury, it's VERY difficult to even get them to respond to e-mails, phone calls, etc. So, takes forever to get the worse service and software possible only for repeated system failures and HUGE bills.
- I'm hoping getting a good enough computer and reinstalling the NX software myself (if possible) will be enough. The computer can't even go on-line (doesn't even have the software to do so according to the IT guys --- also explains why both AFGA guys couldn't get on-line but surprisingly couldn't figure it out (what training do they have, really!?)
HELP PLEASE!!!