Wed Jan 11 2017

Encryption Code acuson 128xp/10

Dear Sir/Madame

I am working at the KMT Hospital in Shirati, Mara Regionn, Tanzania. We have an acuson 128xp/10 ultrasound machine which from today on gives us an error: Software Sono-Pac right transducer has not been licensed. Same error for the left transducer. I guess the error came due to a battery failure. This machine was donated to the hospital by a Dutch school and we do not have those encryption keys. The Serial Number of the device is 13707 P/N is 23627 REV E. Is it possible to get the keys from you and how should we proceed?

Thank you very much for your help!

Florian Stamm

 


   RE: Ultrasound Systems Report Post
Wed Jun 27 2018Reply from Alex Wright
Alex Wright

Hello, try contacting the following companies:

AUE

Conquest Imaging

Summit Imaging

Trisonics

Ultrasound Gurus



Alexandra Wright MedWrench - Sales & Marketing Coordinator email me: awright@medwrench.com

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Wed Jun 27 2018Reply from CameronP
avatar placemark

Hi Florian,

I have the same machine with the same problems with transducer licensing. Previously was working but it sat unplugged for some time and now not recognizing the transducers. Did you ever find a solution to your problem?

Any information would be helpful!

Thanks,

Cameron


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Thu Jun 28 2018Reply from FlorianStamm
avatar placemark

Hi Cameron

Yes we could fix the problem. First you have to replace the two batteries on one of the boards and after that, enter the license key. Send me an email to flohh(at)bluewin.ch than I can send you some details.

Regards

Flo


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Thu Jun 28 2018Reply from Alex Wright
Alex Wright

Although it is your choice to go offline with your discussion, we are sure that other MedWrench users would appreciate if you kept your discussion within the thread. This will help to keep a permanent record of the issue you are facing and how it was solved to help others in the community that may be facing a similar challenge.

We appreciate your participation and hope that the MedWrench forums will help you to solve your medical equipment issue.


Best regards,

The MedWrench Team

 



Alexandra Wright MedWrench - Sales & Marketing Coordinator email me: awright@medwrench.com

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