Tesseract - Service Center Software
by Tesseract
Tesseract - Service Center Software
Follow Us
DESCRIPTION
A true end to end web product.A unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS. A web-based application, a field service software that delivers powerful management to companies field service systems and operations. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'. Running on an IIS server the system supports remote communications via the Internet.
FORUMSView All
FEATURES
[list] [*] Powerful remote engineer access software. - Core components have been developed to allow technicians to dispatch & complete calls remotely, together with parts usage & signature capture, while customers can log & monitor their calls. [*] Hosting - By utilising Tesseract's hosting service, users of the Service Management Software are generating cost saving and tremendous IT advantages in terms of eliminating server maintenance. [*] API (Application Programme Interface) - Tesseract's range of API's have been developed to enable customers to integrate with other systems using XML. [*] Asset tracking & configuration control with serial/asset numbers & full audit trail. [*] Contract Administration with SLA, billing, warranty control & third party support. [*] Meter billing; usage, minimum & block together with consumables. [*] Call logging with diary, SLA escalation & full audit trail. Engineer dispatch with job update, parts usage & job invoicing. [*] Logistics control for warehouse and van, both repairable & disposal parts. [*] Full workshop repair module including booking in/out wizard and full audit. [*] Sales Tracking System with Remote Access for salesmen. [/list]