MedWrench Q&A Blog with Marti Rae Ortega from All Imaging Systems

MedWrench Q&A Blog with Marti Rae Ortega from All Imaging Systems

Wed Aug 13 2014By Jonathan Payne


In today’s edition of the MedWrench blog, I want to highlight my Q&A session with Marti Rae Ortega from All Imaging Systems. Marti was kind enough to spare a few minutes to chat with me for a Q&A so I can’t thank her enough. Below you will find my Q&A concerning Ultrasound Systems.



What Ultrasound System do you typically repair the most frequently?

As a full-service repair facility, to name just one system over the others would be a disservice since many different components are addressed and fail on different ultrasound systems. Some popular models that are used for diagnostic imaging that we repair consistently would be the GE Voluson 730, Philips HDI 5000 and some Toshiba models but not for reasons of inadequacy or quality of the machine.



In your opinion, do you think this is because more people purchase this system over others (popularity)? Or because this system breaks more often than the rest?

This is a very good question in the fact that some of the models we repair are saturated in the market due to popularity and quality of images which, at one point initiated the buyer’s purchase.

Another reason repairs on these models may be more frequent is due to the usage of the machine and the environment in which it is used. So yes, if there are a lot of the systems in the market with heavy usage, the repair ratio will increase on components. Given the power supply is an integral part of the system under constant duress, you will see failures on that component more often.


What is usually the most common repair done for this equipment?

I will answer the most common repair in three parts because different manufactures may lend themselves to different repair needs. One common ultrasound repair is the aforementioned power supply. The reason the power supply fails is because it is the power behind any action performed with the machine, it is subject to power surges countered with the constant loads of the machine if it is turned on, regardless if anyone is scanning a patient. It would be considered ready on demand upon plugging in a probe, sending an image to print, or sitting idle waiting to be used.


Other common repairs done in ultrasound equipment would be the parts that are subject to constant human contact through the sonographer or doctor scanning. Whether it’s the upper control panel on a Toshiba Aplio or Xario ultrasound system or trackball on a Siemens ultrasound system, it’s exposed and used every day.


Lastly, ultrasound monitor repairs are seen quite frequently to conserve on the cost of purchasing a new monitor. Some monitor repairs that we specialize in would be GE Voluson 730 and the GE Vivid 7 however we repair most manufacturers.


Obviously it can be beneficial to have your system repaired rather than purchasing new (can be used but new to your facility); however, are there certain circumstances where buying another system is actually a better option than repairing your own?

What I would recommend here is really evaluating cost of the repair and age of the machine. If there is still longevity left in the machine and the budget is sensitive, then yes, maintain the machine by doing the repair – that’s why we are here. If, however, the machine is long discontinued or parts are hard to find, with an expensive repair that may surpass the value of the machine, consider upgrading. The fact that we, All Imaging Systems, repair, service and sell probes, parts and ultrasound systems makes us a good guide for any facility that needs an evaluation. We have an extensive inventory of most OEM’s with a staff of trained technicians to not only repair but give technical support when needed. (Toshiba, GE, Siemens, Philips, Sonoscape, Medison, Sonosite, and more)


We are realistic and have maintained integrity and customer satisfaction in an industry where one may not know who to turn to for ultrasound advice. 



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