Counterfeit Medical Device Traceability Risks for Healthcare Facilities
Summit Imaging wants to educate the healthcare community about this problem while, at the same time, lowering your total cost of ownership by maintaining high quality equipment and reducing frequency of failure.
Wed Feb 07 2018
As an ultrasound and mammography equipment support organization, Summit Imaging wants to take a moment to discuss the issue of counterfeit ultrasound probes and what healthcare facilities need to know when acquiring or repairing equipment. We want to educate the healthcare community about this problem while, at the same time, lowering your total cost of ownership by maintaining high quality equipment and reducing frequency of failure.
Unfortunately, healthcare facilities and Healthcare Technology Managers (HTMs) have been misled and sold ultrasound transducers that contain counterfeit parts.
From discussions with our healthcare facility customers, we have heard that some transducers are represented as coming from original equipment manufacturers (OEMs) or are allegedly refitted with counterfeit parts that, some suppliers claim, meet OEM specifications; yet, that is not actually the case. The primary concern is that these transducers are being repaired with low-quality counterfeit parts that have not undergone proper testing and certification.
Proper validation would include a 510K issued by the FDA, link here, or other external certifications to prove that the performance and safety matches current regulations of components for each application of the re-manufactured part in every model of transducer in which it may be installed.
This burden of proof lies with the re-manufacturer, the supplier transplanting the low-quality counterfeit parts inside OEM marked casings, and any organization that takes ownership of the asset and resells it to healthcare facilities. We urge healthcare facilities to ask these critical questions of ultrasound suppliers as these significantly and unnecessarily increase operating and patient safety risks.
This situation occurs when ultrasound suppliers purchase low-quality, counterfeit ultrasound transducers, or certain counterfeit parts of the transducers, from offshore re-manufacturers. The ultrasound suppliers utilize the low quality internal parts and transplant the critical internal components into a defective OEM transducer (or other medical device) that displays the original OEM serial numbers and labeling. This masks the low-quality and non-validated re-manufactured parts on the inside of the “finished” transducer, resulting in a compromised medical device. The healthcare facility now unknowingly owns an asset that carries seemingly valid OEM serial numbers and labeling, yet has the internal structure of a counterfeit transducer that does not meet federal regulations. The worst part of the situation is that the equipment is used on unsuspecting patients who are assuming that they are receiving the best care possible.
Traceability and recalls have now become an extraordinarily difficult exercise for transducers with compromised components, something a healthcare facility would never be aware of as they are inside sealed casings. Making a valid investigation is almost impossible.
Adding another layer to the problem are the ultrasound suppliers who transplant counterfeit parts into OEM-labeled casings and sell these products to other ultrasound suppliers, without any disclosure of the improperly re-manufactured parts used inside the ultrasound probe. Then these ultrasound suppliers unknowingly sell the equipment to others in the market or directly to a healthcare facility, and nobody along the transaction chain has any insight into the compromised medical device that is now owned by the healthcare facility. These are being reported by end users as low-quality products that have a significant higher frequency of failure and this significantly increases total costs of ownership and risks for healthcare facilities and patients.
Sonography Professor, Carolyn Coffin, who has performed research on image quality and ergonomics of ultrasound equipment, says,
When it comes to imaging, quality, longevity, safety, and overall functionality, the original parts of a transducer are far superior to those of an improperly re-manufactured product. But cheap, imitation components are easy to pass along to you when they’re housed in original casing and you cannot see them. This is why it’s so important to ask questions, and vet your ultrasound suppliers to make sure [that] you’re getting the quality you’re paying for.
Healthcare facilities can best protect themselves from this practice by searching for suppliers with an ISO 13485 certified Quality Management System that has been designed to reveal these counterfeit components during transducer evaluations and repairs. Only then can the supplier to notify the healthcare facility of the findings, allowing them to make an informed decision of what to do with the compromised transducer. In our experience, healthcare providers universally reject the counterfeit equipment for all of the reasons previously described and more. After learning about these practices, healthcare facilities consider it a gross disregard of current FDA regulations to repair and sell improperly remanufactured equipment that lack a 510K or external safety and performance certifications. This situation is directly opposed to how you and your healthcare facility intend to use the equipment and creates unnecessary risk to your organization and the patient.
A more comprehensive discussion can be found in the video below.