When I unloaded a reagent pack, it won't let me re-load it because the analyzer says that it has been deleted. There is no way to override the deletion of a reagent pack, and I did not manually delete it
When I order a calibration, the supply screen prompts me to load a reagent pack for that assay before it can begin calibration, but there is already a reagent pack loaded, and it is recognized in the reagent inventory.
Seems random but sometimes the lock won't release after a spin. Have to push the stop/release button (red button) multiple times and then it seems to be okay. Will work again several times in a row and then repeat error. It seems like for some reason the solenoid doesn't push all the way, it sounds different from the times when it fully releases. If I press the unlock button with the lid open it looks as though the solenoid fully activates each time but then when I close it up it has the error, sometimes.
Hello. I have noticed that the tubing for the cabinets have to be replaced often as they break easily and often. Are there any suggestions to prevent this from occurring? Also, is there an alternative tubing that is compatible with the scope cabinets?
My Atomlab will not allow us to reset the high voltage and the QC for the uptake probe is below normal limits. Any suggestions on how to correct this problem?
