The issue appears to be within the endoscopy tower unit itself, specifically the processor and light source.
Upon connecting the scope, we observed the following faults:
1.Excessive brightness – The camera light is extremely bright and does not auto-adjust. Manual adjustment is required to make the image viewable.
2.White balance malfunction – While the system confirms “White balance OK,” the image remains overly bright.
3.Iris brightness control – This function does not work.
4.Image distortion – Noticeable distortion was observed during twsting of the scopes.
For testing, we used both a 180 series colonoscope and gastroscope, and the issue persisted across both, ruling out the scopes themselves as the source of the fault.
Additionally, we thoroughly checked and cleaned all contact points to ensure there were no connection issues. Despite these efforts, the problem remained unresolved.
Last year our machine (in a simulation lab) stopped charging and doesn't recognize that it's plugged into an outlet. The power cable and battery have been replaced and the symptoms haven't resolved. I'm suspecting something with the motherboard. Looking at prices I'm trying to determine if it's worth it to go the repair route or recommend replacement. Our CRNA faculty haven't been able to locate a technician to service it. Any advice is appreciated.
"Dear Support,
I’m an engineer working with the Surtron 400 HP unit, and I would like to know how to access the internal software calibration mode of the device.
Could you please provide the procedure or service manual that includes this information?
Thank you in advance."
