Laser Forums

Hello,

I have a 2012 XEO that needs more handpieces enabled. I currently have only Limelight enabled. I purchased a Prowave and Pearl applicators and cannot use them.

Thank you,

Sam G.

Equipment: Cutera - XEO Platform

Anyone have the service manual for this one. I would truly appreciate it. 

Hi all. Does anyone know how to reset the preventative maintenance message on this system? Thanks

Any idea why the Acupulse only shows the user add/delete/change screen after logging in as either the User or the Admin?  We have verified the footswitch, interlock plug, and emergency stop switch are not the problem.

There are no errors or popups during start up or any of the screens for information, errors, or failures.

Shouldn't it log in to a warm up or ready to use screen?

Hello guys I would like to get answer i have candela gentle Max pro 2022 the device work normally but we hired someone electric sounds from the power supply i checked the the power supply board component but i didn't know what it is the issue exactly if anyone can plz reply  

Thank for all

I need the service manual

Equipment: candela smoothbeam

This is short and simple as I'm sure most of you have work to do. First thing is to look at the back of the Excel V laser in the right upper corner for a 5mm hole. Please see attached image. Use a long allen key (4 or 5 mm) and insert it into this hole. It will go in pretty far until you get to a stop. Once you feel it stop, firmly press the allen key in and the right panel will pop open. It is just a spring-loaded button that locks it in place. Once you see the panel pop out you can see what you need to do to get the rest of the panel off. 

How can I obtain the part numbers and links for the consumables used in the Duetto laser machine?