I had a Canela Gentlelase which only had the alexandrite lamp, however I paid for a retrofit/upgrade to include both Alex and Yag, however they did not include the firmware/software to active the YAg feature of the machine.
I have all the parts installed by the engineer, but they omitted the software to activate it.
Does anyone know how to change the firmware or activate this?
thank you. RE: Syneron-Candela - GentleLASE Pro