Ultrasound Systems Forums

Hello Everyone,

I am experiencing an issue with our Toshiba Xario SSA-660A (2B730-680E*D) ultrasound machine. The system is displaying the following error message:

“An error has occurred. Please contact the service representative to restore the function of the system. Service ID: (02, 16E, 0).”

The machine is critical for our daily operations, and restarting it has not resolved the issue. We’ve attempted basic troubleshooting, including power cycling, but the error persists.

I’ve checked the user manual (Operation Manual), but it doesn’t seem to provide details about this specific error code. 

Does anyone have experience with this error or know what steps to take to resolve it? Any help would be greatly appreciated as this is an urgent matter.

Here are the machine details:

Model: Toshiba Xario SSA-660A (2B730-680E*D)

Error Code: 02, 16E, 0

Actions taken so far: Restarted the machine, checked power connections, reviewed user manual.

I’m also reaching out to Toshiba support but would love to hear from anyone who has encountered this issue before. Any insights on this error code or potential fixes would be extremely helpful!

Thanks in advance for your assistance!

Best regards,

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merci

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