Hello, I am having a very strange issue with one of my Vision washers. Twice tonight I have gotten calls with the customer stating that the chamber is overfilling and having nearly two feet of water in it.
I have tested the water level sensors in service mode and through running cycles. They are working fine. The pneumatics are opening the drain valve fine, drain line doesn't seem to be clogged, drain filter isn't dirty, water inlet valves aren't leaking. Everything checks out.
However, both times that I have come in, the rack in the chamber has been empty, and the water has been completely clear. No chemicals or anything.
So basically I'm wondering if there is any possible way of this happening without someone overfilling the chamber in service mode, as some of our staff unfortunately know the service passwords.
Any help would be greatly appreciated, thank you. RE: STERIS - Reliance Vision Single Chamber