Tue Jan 24 2012

Philips IU22 error code 227.

I get an intermittant error code 227.  Error log does not tell me much. 


   RE: Ultrasound Systems Report Post
Thu Jan 26 2012Reply from GaryBiomed
GaryBiomed

Best bet would be to contact Unisysn

http://www.unisynmedical.com/technical-support.aspx

1 (877) 386-3246

 


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Thu Jan 26 2012Reply from www.PI.solutions
www.PI.solutions

227 has been conveniently left out of my T/S manual...

 

I personally would contact Conquest Imaging, free support.



Jamison Ashby, MBA

Owner: Precision Imaging solutions

www.PI.solutions
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Thu Jan 26 2012Reply from Reggie
avatar placemark

Does Unisyn offer free support also?


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Thu Jan 26 2012Reply from Rick Reed
Rick Reed

Code 227
Condition
Platform Monitor Detected Fatal Process Exit. Reboot Required.
Description
Platform Monitor detected that a required process terminated.
Corrective Action
This indicates a software error.



ULTRASOUND SPECIALIST Rick Reed, BSET Owner/Senior System Engineer Precision Medical Ultrasound POBox 6308 Lubbock, TX 79493  rick@pmultrasound.com www.pmultrasound.com Tel:806-686-4586 REPtrax ID:365419 ULTRASOUND PM/QA INSPECTIONS REPAIR and Service Training
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Fri Jan 27 2012Reply from GaryBiomed
GaryBiomed

GMI started charging $150.

But unisysn should still be free.

What about calling philips themselves?

Ultrasound tech support

1-800-722-9377


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Fri Jan 27 2012Reply from samsas
avatar placemark

I've always been very happy with Summit Imaging. They're a little different. Instead of the pushy sales send field service rep feeling I usually get with the others they are more into tech support and repair parts. They can talk you through most any problem and sell you the boards at good prices. I've always had great luck and fast service. http://www.mysummitimaging.com


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Fri Jan 27 2012Reply from samsas
avatar placemark

If you don't have a contract with Philips they don't even really want to talk to you. If they do then they will have thier FSR call you and they won't talk to you unless they make a field service visit and not with out a PO or credit card up front. And their parts prices are horrible. Talk about the high cost of health care. They don't give you anything. Far from the days of ATL and HP when you could call and talk to someone. With ATL you could hook up a modem to the machine and they would log in and fix software issues or diagnose the problem. Free. Ah the good old days. I'm in a total Philips avoidance mode.


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Fri Jan 27 2012Reply from skikir
avatar placemark

Thanks Rick. I suspected software. Philips is very secretive with their error codes. I pulled the disks out and ran chkdsk which usually helps software issues. Odd thing is that I could not get that error all afternoon in the shop. Just as soon as I returned it to the users they got that error! They left it on so I could see the error (I don't get that often.) Two things I noticed was the network cable was connected and the error was super imposed over a DOS box with errors suggesting date/time errors. So I reset the system time to the network time (3 minuts off?!) I also noticed there were a couple of studies that had not transferred to PACS so I sent them without issue. I have not had a call back in 2-3 days. I'm hoping there may have been a system/network/PACS time issue that was hosing a routine. Next step I will do is replace the hard drives with backups. Only time will tell.


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Tue Jan 31 2012Reply from Summit_Larry
Summit_Larry

Your 227 error typically indicates a Host or UMB failure depending on the cart level of your system. If you give us a call at 1.866.586.3744 we can help narrow down what you need with our complimentary technical support. You can also surf our site in the parts section and see what error codes indicate certain part failures at www.MySummitImaging.com.



Website: http://www.mysummitimaging.com/

Phone:  1-866-586-3744
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