Mon Mar 05 2012

Passport2 board

I am looking for a replacement SpO2 board PN 0671-00-0162 NellcorMP304, or a repair solution to the board for a "SpO2 Communication Error"


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Tue Mar 06 2012Reply from MedWrenchManager
MedWrenchManager

Dear Weed67,

Thank you for your continued interest in Mindray products and services. Regarding your request for repair solutions to an SpO2 Communication Error, the problem may be caused by one of two pc boards in the Passport 2 monitor. The most likely cause of that error is a defective Nellcor MP304 SpO2 board, unfortunately, Nellcor discontinued producing that board in 2006 and we are no longer able to offer replacements as our "Last Time Buy" stock is exhausted. The other possible, but less probable, cause for that error is our Nellcor SpO2 Interface board. The Nellcor Interface Board is available, but the part number for that board (there are two versions) is dependent upon the Serial Number of the Passport 2 monitor being repaired.

If you determine that the MP304 board is bad and you can find a working MP304 board on the open market, it will work in the Passport 2 provided you configure the jumpers on J2 on your replacement board to match the original board. If you determine that the fault is with the Nellcor Interface Board, please provide me with the monitor's serial number and I will give you the correct part number for the Nellcor Interface Board.

As always, you can send your monitor to our National Repair Center at:

Mindray North America
800 MacArthur Blvd.
Mahwah, NJ  07430
ATTN: Repairs

If I can be of further assistance, please don't hesitate to contact me.

Sincerely,
________________________________________________________________

Mike Daley
Sr. Technical Support Specialist

Mindray North America
800 MacArthur Blvd.
Mahwah, NJ 07430

Tel: 800.288.2121 ext 8116
Fax: 201.995.0116
fm.daley@mindray.com

Response provided by Mike Daley, Sr. Technical Support Specialist at Mindray


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