Tue Jan 03 2017

Dongle shows wrong MAC address

This system was working normally until last weekend. When they turned it on Monday morming it said there was a MAC address mismatch and went in to Grace mode. I looked at the License Manager and the Dongle is suddenly showing a different MAC address than the alf file. The original MAC address, the one in the alf file, still has the ethernet cable plugged in and it is still recognized by the PC. Why is the Dongle suddenly looking for a differnt MAC address? More important, how can I fix it?

Thanks

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AgfaDoog

Wed Jan 04 2017Reply from AgfaDoog

Are you certain that is the correct dongle and someone hasn´t switched it?

Normally a usb dongle just goes bad, it doesn´t change important info like that, is quite impossible for it to do that withouth some modification to it.

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