When setting up for a stress test, we suddenly began getting an error message 7963 on our Case 8000 saying there is no communication with the treadmill. It was working fine on Friday but this began on Monday. All of the connections and cables were double checked. The outlet to the treadmill was checked for power. The emergency button is released. We have tried rebooting the system several times. Any suggestions?
Thu Feb 09 2017
Communication error 7963
Mon Feb 13 2017Reply from MedWrench MM
Hi,
If you are in need of immediate assistance I would suggest reaching out directly to our sponsors. They are happy to help out when they can.
Southeastern Biomedical
AIM
Just be sure to tell them you were referred by Jonathan at MedWrench.
Jonathan F. Payne,
Media Manager @ MedWrench,
866-989-7057,
Jpayne@MedWrench.com
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