Fri Nov 17 2017

No connection to C-arm when printer is connected

We have a problem with our Arcadis Varic with Sony UP-970. The Arcadis gets no connection to the c-arm (and is not working) when the printer is connected. Function is ok when printer is not connected via USB. Any idea ...? Thanks a lot ... Marcus Uhl

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Fri Nov 17 2017Reply from MedWrenchMia
MedWrenchMia

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Fri Nov 17 2017Reply from MedWrenchMia
MedWrenchMia

SOMA Technology would love to help! You can call their tech support at (860) 578-1041 with any questions.



Mia DeBiase Sales & Marketing Assistant mia@medwrench.com

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Sat Nov 18 2017Reply from Tomelgy
avatar placemark

This very unusual. I would make sure all th USB plugs are connected in the correct sockey as they are port specific.

Did this problem just start? What if anything changed?

Is your system Gen1 or Gen2?

Have you installed the correct Printer driver/s? The Sony driver DVD must not be used.

Tom


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