Mon Apr 02 2018

Error messag

When on rotation my sons bed stops and I get a system erro message that says Air System has been suspended due to an alarm condition. Do you want to restart air system? We push yes and it runs for a little bit then shuts back down. Does anybody have a manual to help me troubleshoot this problem? Thanks, Terri
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Mon Apr 02 2018Reply from ATWright
Terri L.

Hello, what equipment are you referring to? Please provide the manufacturer and model.


Alexandra Wright
Sales & Marketing Coordinator
email me: awright@medwrench.com

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Mon Apr 02 2018Reply from Terri L.
avatar placemark

It is a Hill-Rom totalcare sport hospital bed. I am not home to get the model # but will add it after hubby sends it to me. Any help would be greatly appreciated.


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Tue Apr 03 2018Reply from ATWright
Terri L.

Hello Terri, try checking with Alco Sales & Service to see if they can assist with this equipment.


Alexandra Wright
Sales & Marketing Coordinator
email me: awright@medwrench.com

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Tue Apr 03 2018Reply from Terri L.
avatar placemark

Ok. Thank you.


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Tue Apr 03 2018Reply from ErnestQ
avatar placemark

 Check if all the air line are connected correctly. Is their a section of the matress that doesn't inflate? Raise head, unplug AC, wait 30 seconds, pull out the Air Modules and reinsert, restart ait to see if erro shows up. Stip got error, swap Sport mattress with another Sport bed that does'nt have air error message, did the error go away? No, then swap Air Modules next. My experinece is it's usually the Sport mattress at fault, air line breaks off air bladder or simple hole somewhere.  Note unzipping cover is way easier then re-zipping mattress, it's easier doing it with two person and it'll still take half hour easily. Hopefully swapping items will indicate what's bad. 


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Tue Apr 03 2018Reply from Terri L.
avatar placemark

Ok. Will try. Thank You.


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Mon Apr 09 2018Reply from ceharris
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Without the name of the bed manufacturer and the model it difficult to say if I have a manual for it.  The error is most likely due to a leak in the mattress.  Either a disconnected hose or a hole in a bladder.


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4 days agoReply from ATWright
Terri L.

User ALBMET sent this document in. It is now posted here.


Alexandra Wright
Sales & Marketing Coordinator
email me: awright@medwrench.com

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Hill-Rom - TotalCare Connect
by Hill-Rom