After Moving the unit, a message appears on the screen that reads "no video input" . I connected an external monitor, which is working fine. how can we get the screen on the unit to come back?
Tue Apr 03 2018
No Video Input
Tue Apr 03 2018Reply from bmet03
It sounds like you need to check the input to the monitor. It is hard to diagnose without the manufacturer or model of the devices.
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Wed Apr 04 2018Reply from Alex Wright
Hello, what equipment are you referring to? Please provide the manufacturer and model.
Alexandra Wright MedWrench - Sales & Marketing Coordinator email me: awright@medwrench.com
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Wed Apr 04 2018Reply from Jose M
Hello thank you for responding, the model of the monitor is UTAS19C
I removed the covers and plugged in an external monitor at the connectiuon behind the unit monitor and i was able to see the images, this confirmed the problem is with the monitor.
Thank you.
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Wed Apr 04 2018Reply from Jose M
Hello, I just noticed i did not pu the unit information on the original post (sorry)
It is an ultrasound unit :Siemens Acuson Antares
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Tue Apr 10 2018Reply from Jim Carr
It sounds like a connection came loose. There are a couple of cables inside the bottom of the unit that go to the flat panel display. The control panel needs to be removed to get access to those cables and to remove the LCD assembly.
Jim Carr
Director of Service & International Operations
AUS
Toll Free (USA, Puerto Rico and Canada): 866-620-2831
USA office: +1 918-628-2831
Email: Service@advancedultrasound.com and Sales@advancedultrasound.com
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Tue Apr 17 2018Reply from Jose M
Thank you, I checked all the connections and they are tight. I connected an external monitor to the cable from the Anteras unit and it worked. I just cannot get the Siemens monitor to work, the display lights up and displays a message that there is no video input.
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