Hi All:
I'm looking for suggestion for the following HD15 Cardiac. The system freeze or lock up during operation. I run a defragmentation of the hard drive but doesn't resolve the problem. Previous to replace hard drive or PC Module what can I do to normalize the unit. I'm think this unit require a software reloading but is possible to get the following software?
453561713391 (3.0.2.302 ultrasound app)
453561709941 (drivers 47.61)
453561617041 (os 10.438)
hommybiomedical2@gmail.com
thank you
Tue May 01 2018
SYSTEM FREEZE OR LOCK UP
Wed May 02 2018Reply from Alex Wright
Hello,
You can try checking with Philips directly, or with the following companies:
Alexandra Wright MedWrench - Sales & Marketing Coordinator email me: awright@medwrench.com
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Wed May 02 2018Reply from Jim Carr
Howdy Hommy,
Once again I believe you have correctly diagnosed the problem. It sounds like the system needs to have the HDD replaced and/ or have software reloaded.
Best regards,
Jim Carr
Director of Service & International Operations
AUS
Toll Free (USA, Puerto Rico and Canada): 866-620-2831
USA office: +1 918-628-2831
Email: Service@advancedultrasound.com and Sales@advancedultrasound.com
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Wed May 02 2018Reply from Mike Davis
The issue you are having is related to the PC. A hard drive replacement is the most common fix. If you do not have the software, you will be required to contact the OEM to purchase it.
Michael Davis
Technical Support Specialist
Conquest Imaging
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Wed May 02 2018Reply from JesseBrown
This was my first action. No solution. Solution was a functioning power supply. The issue was the power connector on the power supply to the unit. I learned it is an issue with this power supply. After three attempts I have found a power supply that works.
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