Mon May 28 2018

Diagnostic code 527

While booting up the application is not getting initialised. Popup window displays the diagnostic code 527 and says to force shutdown by long pressing the power button and switch on. It doesn't work out. So what does the diagnostic code mean for?
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Mon May 28 2018Reply from JaypK
avatar placemark

System is Philips Epiq 7c - Ultrasound

 


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Tue May 29 2018Reply from BILL LEE
avatar placemark

I had this happen to one of the machines that I am responsible for last week.  To correct the issue was replace one of the hard drives and reload the software.  After you reload the software you will have to reload your most recent back up.

 

Hope this helps.


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Tue May 29 2018Reply from Danelis
avatar placemark

Try reloading the software. This should fix your problem


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Tue May 29 2018Reply from JaypK
avatar placemark

Is it mandatory to replace the hard drive?


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Tue May 29 2018Reply from Danelis
avatar placemark

No it’s not mandatory. Can you supply me your email address?


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Tue May 29 2018Reply from Alex Wright
JaypK

Although it is your choice to go offline with your discussion, we are sure that other MedWrench users would appreciate if you kept your discussion within the thread. This will help to keep a permanent record of the issue you are facing and how it was solved to help others in the community that may be facing a similar challenge.

We appreciate your participation and hope that the MedWrench forums will help you to solve your medical equipment issue.


Best regards,


Alexandra Wright
MedWrench - Sales & Marketing Coordinator
email me: awright@medwrench.com
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Tue May 29 2018Reply from JaypK
Tue May 29 2018Reply from BILL LEE
avatar placemark

After you reload the software and your backup, the system is going to tell you that it requires a reboot of the system so it will take everything.  After the reboot, I do a complete shutdown of the system to make sure that the system boots up just like the way that the customer does it.  If the syste comes up with no errors and you run a test patient with no errors.  I would believe that you should be good.  I would not replace the hard drive then.   


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Tue May 29 2018Reply from Jim Carr
JaypK

I would suggest replacing the hard drive, assuming it is not a fairly new one. The SSD hard drives do not last as long as standard spinners, and if you are starting to lose sections of memory it will continue to have problems. Be sure you have a Backup of the System Settings so you can restore the clinical options.



Jim Carr

Director of Service & International Operations

AUE

Toll Free (USA, Puerto Rico and Canada): 866-620-2831

USA office: 918-628-2831

UK office: +44 (0)1604 806446

 
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Tue May 29 2018Reply from JaypK
avatar placemark

No option to attach the images for reference while replying?


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