Tue Jun 26 2018

Help please....

Many Thanks to whomever is able to help. Am trying to access the sonos 7500 test menu but am prompted for a username and password. Can anyone help this issue... thanks for any advice offered!
Report Post
Tue Jun 26 2018Reply from Alex Wright
Bharam

Hello, have you checked the guides here: https://www.medwrench.com/documents/equipment/3627/hp-sonos-7500


Alexandra Wright
MedWrench - Sales & Marketing Coordinator
email me: awright@medwrench.com
Report Post
Tue Jun 26 2018Reply from Bharam
avatar placemark

Hi Alexandra, many thanks for that but i have been through the manuals and it does not specify how to get past this issue barr calling the company who no longer support the machine. I would need someone who has service experience or who got past this to give me some advice i think. Thank so much though!


Report Post
Tue Jun 26 2018Reply from Alex Wright
Bharam

Hello again, in that case, I recommend checking to see if the below companies can assist with this. Some of them may be able to troubleshoot over the phone or sell the parts you might need. 

AUE

Conquest Imaging

Summit Imaging

Trisonics

Ultrasound Gurus


Alexandra Wright
MedWrench - Sales & Marketing Coordinator
email me: awright@medwrench.com
Report Post
Tue Jun 26 2018Reply from dferguson
Bharam

I can help.  Open the card cage by clicking on the release buttons to the right and left of the operator panel (like pinball flipper buttons).  Remove the metal cover by unscrewing the (5) T15 Screws securing it to the E-Box.  With the system OFF, the last board in the card cage, the processor graphics, has two banks of switches.  Flip Switch 8(marked on the switch bank itself) of the Right Bank.   Now power up the system and you will have full access to the diagnostics.  Feel free to call our Tech Support if you need further assistance. 

Ensure though you update your issues here in Medwrench so that we can help the community.



Dave Ferguson

Medical Equipment Technician

Conquest Imaging

Ultrasound Parts, Probes, Service, Training and 24/7 Technical Support

http://www.conquestimaging.com/

Toll Free: 1-866-900-9404 
Report Post
Wed Jun 27 2018Reply from Jim Carr
Bharam

Dave gave a great answer. The only thing I would add is do not forget to move the DIP switch 8 back to its original position so you don't get a warning message every time the system is turned on.

Jim Carr



Jim Carr

Director of Service & International Operations

AUE

Toll Free (USA, Puerto Rico and Canada): 866-620-2831

USA office: 918-628-2831

UK office: +44 (0)1604 806446

 
Report Post
Wed Jun 27 2018Reply from Bharam
avatar placemark

Dave.... you are awesome! Thank you very much. Jim... many thanks for your input. Its grest to have access to such experts on this forum, especially for physicians like me working out of small islands that have no such technical support.

Dave your suggestion worked!!!

However, my idea failed! I was trying to replace the mo drive for a CD burner drive as I was hoping to burn CD’s with the studies to give to patients. Right now I can either store on SVHS or store loops on a magnetic optical disc and not have any way to transfer tyem to more modern media. 

After swapping the drives, supposedly running an extended basic test should allow the new drive to be acknowledged and function... no such luck! It’s still behaving dead barring a single light flash during boot up. 

No way to get studies on CD.... 

But your arvice worked and I appreciate your help!

Thanks again Alexandra, Dave and Jim for your help....back to the drawing board!

 


Report Post
This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Please review our Privacy Policy for more details.
I Agree