Philips HD11 XE Ultrasound Machine switched on, it works for 2-3 mints then suddenly this error occurs ." The Instrument has detected internal error and is collecting information to help diagnose the problem.. The "Restart" control will be enabled when the information has been collected.
Machine also have problem while saving the ultrasound snaps. looking some good advise, expert guide lines to solve this problem..Service password, Service manual , also needed..tayiajee@gmail.com
Thu Jun 28 2018
HD11 XE internal error
Thu Jun 28 2018Reply from Kennedy Krieg
For help with this question, try contacting the companies below:
Kennedy Krieg
MedWrench - Digital Marketing Manager
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Mon Jul 02 2018Reply from kahout
Mon Jul 02 2018Reply from T.J
Mon Oct 01 2018Reply from Set-Ing
Sat Oct 27 2018Reply from mi
tomorrow I am going to client which has the same problem.
I am planning to check connections and make check hdd dicc, maybe look in logs what is the error code.
any other hint?
how to obtain SW discs to install?
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Sat Nov 03 2018Reply from T.J
finaly problem diagnosed with SPB board....signal processing board....tried to purchase some in good working condition but this SPB is not available still any where...
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Sun Nov 04 2018Reply from Jim Carr
Howdy TJ,
Advanced Ultrasound Electronics has the SPB board for the HD11 XE in stock at both our USA and UK offices. Please contact us for a quotation.
USA: Service@auetulsa.com
Jim Carr
Director of Service & International Operations
AUS
Toll Free (USA, Puerto Rico and Canada): 866-620-2831
USA office: +1 918-628-2831
Email: Service@advancedultrasound.com and Sales@advancedultrasound.com
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Tue Jul 02 2019Reply from T.J
Mon Jan 25 2021Reply from Hajooze
Hi T.J
This post is a bit old, but I am facing same issue, on SPB there is an exploded capacitor, I removed it and cleaned around but still the same
Can you please tell me how you solved it?
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Sat Feb 05 2022Reply from johnametchi_4717
Hello Hajooze
I am also facing the same problem. In my case there is no sign of damage component on the SPB.
I can accces the log to know exactly from where is the problem in the machine.
If you get any tips let's share idea. Thank you
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