I just connected to a 9900 recently, but it took a number of hoops to jump through to get there. It sounds like you were able to get permission from your I.T. dept. to load the Utility Suite, so that is hurdle #1. What I ended up having to do was buy an inexpensive ($200) laptop that has NO antivirus or institutional security software, because that was getting in the way. The trade-off/risk is, of course, that you must not use the laptop on-line EVER. The other connection issues that I wrestled with had to do with 2 things: First, you have to make note of the workstation's IP address before you change it to the one that RUT guides you to, so you can easily change it back to normal operation. The second thing you have to get correct is the selection of which system to "tell" RUT you want to communicate with. Most of the 9900s at our facilities need to be identified as "OLY 9900 1Kx1K" (or something like that) because the plain "9900" selection never allowed a connection. Other than that, I believe you need a crossover Ethernet cable that has to be connected to the port that is usually connected to a black/gray cable on top of the rightmost board. Hope this helps. It is a bit tricky, even when you get it set up right, because of communication time-outs and such, so you just have to expect a degree of required patience.