battery issues

Hello,

Not sure of what is causing your issue, but I have seen issues with non-oem batteries in some equipment. Just recently I had a Philips EKG machine with a similar issue as yours. It was a 3rd party battery pack sold as a direct replacement battery for our machine, but it was slow to charge and would never fully charge. We tried replacing the batteries and still had the same issue. I contacted the OEM battery manufacturer that supplies the batteries for Philips and the engineer told me there is special Philips firmware thats installed in the battery packs that the machine looks for. I then purchased OEM batteries and it worked fine after that. Either verify they are using some special firmware/software in the battery pack or try a good set of OEM batteries.

Yes, this is a new "feature" that was incluced with A.07 software.  The error message can not be cleared.  I was told by Philips that you need to specify at the time the monitor is sent in to NOT upgrade the software.  If you try to downgrade the software yourself, it will wipe out the purchased options.   The monitor would then need to be returned to Philips to have the purchased options added back on.  There is a service manual addendum that talks about the new battery error messages. 

Alarm Message Priority Cause

Unrecognized Battery, slow charge Low Unrecognized battery

Battery Charge Failure Low Battery charge failure

Battery Overcharged Low Battery is overcharged

High Battery Temp, charge stopped Low The battery temperature is > 50°C or the battery issues

an “Over Temperature” status.

Battery Overheat, shutting down High Battery Temperature is > 60°C or the battery issues an

“Over Temperature” status.

The battery will stop charging immediately and the

monitor will shut down automatically after you confirm

the error message or if the error message is displayed

for 25 seconds.

Replace Battery Low The battery cycle count is > than 300 or the battery

capacity is

Replace Battery Immediately High The battery cycle count is > 400 or the battery capacity

is

Needs firmware of 7.33. You can get them from Philips for just over $100 or if you get a third party make sure the firmware is 7.33

We ran into this issue as well. OSI Batteries sells the battery much cheaper than Philips. They explicitly list that their batteries are compatible with Philips A.07 firmware. I can confirm this as we recently updated 60+ monitors and used this battery with no issues.

https://www.osibatteries.com/p-19458-philips-medical-suresigns-vs3-monitor-battery-989803194541.aspx

V/r,

Chris

Gotta order batteries from manufacture 

remember when GE was the one with the annoying batteries...

Hi we are having a similar issue. We have firmware A.07.35 and it is still giving us the Alert "Unrecognized Battery Alarm, Slow charge. We even have the "Disable unrecognized Battery alert" button checked. If anyone has any solutions to resolve this issue, please let me know.

Accordioning to Philips service bulletin A-Q2920-00526-T1 Rev. G:

Note: The “Unrecognized Battery, slow charge” message will disappear once the “Disable Unrecognized battery alarm” box is checked and acknowledged. However, once the device is turned off and rebooted, the message will re-appear. This time, all you must do to clear it from the screen is to push the alarm silence button.