Hi,
We have a Toshiba Nemio XG, SN E2E0862552 that shows a CMOS Battery exhausted error.
The unit has also lost its time and date settings.
Is it possible to have a copy of the CMOS battery replacement process? Or will the unit lose settings if the battery is replaced, meaning a Toshiba field engineer will need to perform the battery replacement?
I am guessing that the CMOS battery is a coin-cell, timekeeper battery or similar.
Any information would be greatly appreciated.
Mon Sep 17 2018
Toshiba Nemio XG - CMOS battery replacement
Tue Sep 18 2018Reply from Alex Wright
Hello, Have you checked the documents available for this equipment? If those do not help, try checking with the following companies for assistance:
Alexandra Wright MedWrench - Sales & Marketing Coordinator email me: awright@medwrench.com
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Tue Sep 18 2018Reply from Mike Davis
The CMOS battery is located on the systems motherboard. You will need to remove the CPU box from the system in order to replace the CMOS battery. The battery is a standard CR2032. As for the settings, as soon as the system lost its time and date all the other settings were lost as well. The good news is that all you need to do is install the battery.
Michael Davis
Technical Support Specialist
Conquest Imaging
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Tue Sep 18 2018Reply from Alex Wright
Check out the below message from AUE:
"Since the battery is already exhausted, there are no other settings that will be lost during replacement. Replacing the battery itself is simple: just remove the rear and right side covers from the system, and the cover to the card cage to expose the circuit boards within. The battery is located on the ETXR board (sixth from the front). If you encounter any difficulty or need additional assistance, please don’t hesitate to contact us at service@auetulsa.com"
Thank you,
Joseph McCarthy
Technical Operations Manager
Advanced Ultrasound Electronics
Alexandra Wright MedWrench - Sales & Marketing Coordinator email me: awright@medwrench.com
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Sun Sep 23 2018Reply from bcalvert
Thanks for the responses everyone.
Especially Alexandra Wright - that post was spot-on.
Just might want to note that there are plastic brackets on the top of the side panels that need to be pulled back and then out.
Only then can you remove the side panels.
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