Cloning hard drives Epiq 7C

I've run into some issues on one of my Epiq 7C units. We recently had a software corruption. I had back up copies of the hard drives, but this did not solve the issue. My thoughts are one of my backup drives may have been bad. Upon further discussion, it was brought up that the two patient data drives are in a RAID. Is there a correct or "safe" way to make back up copies of the RAID drives? I have both a Disc Jockey and a Startech HDD duplicator. I'm confident removing the main SSD and duplicating out of the ultrasound is fine, but perhaps there was something in my set up that was incorrect when cloning the RAID drives? Any help would be sincerely appreciated.