Hi My NX viewer starts to give this message every time i entered CR cassette and select new exam Message:" unable to identify the cassette [Ref.MESS243] if a cassette not dedicated to mammography is inserted: Please identify a "non mammo" image or: please identify an image dedicated to mammography" i select every time the type of exam ex: mammo or abdomen but its doesn't work when i click to ID button it show that message! please how can i solve this problem
Tue Nov 19 2019
NX viewer Ref.MESS243
Wed Nov 20 2019Reply from AgfaDoog
Check the locking cassette locking system first, if the CR is old, it could be broken. If new, try using the cassette utility to see if it really gets recognized or if it is a tag issue.
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