I have the same problem, check service manual and I could not find the password. Has anyone helped you? Were you able to get the password?
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You can reset password for CRservice windows user. Make full HDD backup before any changes. But, if you need to run NX config utility, it usually locked, and unlock password depend on dongle id, dongle type, time of lock, hardware id, lock password and other parameters.
That is why discussion can be helpfull only for certain user and only offline.
Service passwords are good protected from manufacturers and depends from different conditions, but it is not big problem, first of all make an image of the system, both partitions, then there are different softwares with wich you can delete any operating system password, you can play as much as you want because you have backup.
I hope all is well. Do you still need help?. We can reinstall the software. If you would like, I can send you instructions.