Hi i am having the following problems with my CR75.0
Wrong Cassette Remove and Press + The RIS information could not be retrieved {Ref.MESS75}
The digitizer is not accepting any Cassettes, it keeps giving the error "Wrong Cassette Remove and Press"
At the same time, i'm getting this error message on the software "The RIS information could not be retrieved {Ref.MESS75}"
i have recently tried pairing a different digitizer to the computer, all the IP information seems to be correct. maybe i did something wrong while pairing?
we are working in a war zone and have very limited access to experts. please help.
Tue Aug 04 2020
Wrong Cassette Remove and Press + The RIS information could not be retrieved {Ref.MESS75}
Wed Aug 05 2020Reply from Luis_Med
Fri Aug 07 2020Reply from DrSaj121
Fri Aug 07 2020Reply from Luis_Med
Hello,
Did you try to run a diagnostics?. Then you will be able to see what is failing. If you would like, I can help you with this diagnostics. Please send me an email and I will be happy to assist you.
Regards,
Luis
Report Post
Fri Aug 07 2020Reply from Ben C
Although it is your choice to go offline with your discussion, we are sure that other MedWrench users would appreciate it if you kept your discussion within the thread. This will help to keep a permanent record of the issue you are facing and how it was solved to help others in the community that may be facing a similar challenge.
We appreciate your participation and hope that the MedWrench forums will help you to solve your medical equipment issue.
Find me on Facebook, LinkedIn, YouTube or Twitter
Report Post
Fri Aug 07 2020Reply from DrSaj121
Tue Aug 11 2020Reply from Linkmedic
Tue Aug 11 2020Reply from DrSaj121
No, its fixed. Was such a simple problem. Dust was covering the optic reader. It could not read the silver dot on the cassette. Just cleaned the dust and it was fine. Small optic sensor just as the cassette enters the input buffer
Report Post
