MY Carestream - DirectView Classic CR IS NOT SCANNING ,with error code: 12404
Sun Aug 30 2020
DISPLAY ERROR 12404
Sun Aug 30 2020Reply from Luis_Med

Hello,
I hope all is well. I will be happy to help you. Can you try to use another cassette and let me know if it's doing the same?.
Regards,
Luis
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Mon Aug 31 2020Reply from DELIGHT
Mon Aug 31 2020Reply from Luis_Med

Hello,
I recommend you to get into diagnostics to determine what is malfunctioning, which takes a service key. Also, you should try to clean the scan slides.
Regards,
Luis
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