error code

Hello, 

I recommend you to do the  following:

1. Restart the Digitizer and check

2. If error still persists replace optic module";"OM_OperatingConditionErr";"ARC2101";"Optic Module operating conditions are not within specification.

Meaning: The 'Optic Module' setting and adjustment are out of specification.
Or the Galvo parameters are not adjustable.
Or the Laser is not working stable.
Or the detection of begin of scan failed.
Or an optical line synchronisation signal is missing during scan.

Reason 1: The 'Optic Module' synchronisation failed because of mechanical shock.
Cure 1: Restart Digitizer to get detailed selftest result.
Try to scan an IP again to test the 'Optic Module'.

Reason 2: The software has no current settings for the 'Optic Module'.
Cure 2: Install the newest digitizer software.
Restart Digitizer to get relevant selftest result.
Try to scan an IP again to test the 'Optic Module'.

Reason 3: The cable to 'Optic Module' is defective or disconnected.
Cure 3: Check cable and connectors between 'PMI Board' and 'Optic Module'.
Replace 'Cable PMI Board to Optic Module'.

Reason 4: The 'Optic Module' is defective.
Cure 4: Replace 'Optic Module'.

Reason 5: 'PMI Board' defective.
Cure 5: Replace 'PMI Board'. 

Will be doing this today, will post results. Thanks so much! Cheers

Hello,

Okay great. Just let me know if you have any questions.

Regards,

Luis

do you still need help?.

Regards,

Luis