Wed Sep 16 2020

philips epiq 5 error 503

Please help solve the problem

EventInfo InfoCategory="ApplicationEvent" LogCategory="Application" EventCategory="Error" EventID="600000.5MZ8.VTYA.3221225472" Description="FieldServiceText: SW:Most likely cause is that there was an I2C error.; StationName: ; Message: Failed to initialize ACB board TM1I2cDpu; Additional Details: fecErrorCode: 0, MoreInfo: timestamp: 0 usec; 


Report Post
Mon Sep 21 2020Reply from Alex156
avatar placemark

Made TEST in logs - got two errors:
- Name="13 CB Neon1 To Xenon Receive" Result="Failed" Description="[ACB / Channel Bd]: Channel Board Neon1 to ACB Xenon Receive failure.
- Name="17 ACB PIC Status Test" Result="Failed" Description="[ACB] DPU Status Failure. EEPROM data CRC error occurred at last reset."
Who can tell you where on the channel Board is Neon1, closer to the ACB connector or further.
I think that the balls on Neon1 fell behind.
The problem appeared after removing the Board.
The second fault may be related to the first one.


Report Post
Mon Sep 21 2020Reply from MedWrench Kari
MedWrench Kari

One of these companies may be able to assist:

Agiliti 

Conquest Imaging

Innovatus


Kari Thompson | Data Entry Coordinator                     email me: kari@medwrench.com
Report Post
Tue Sep 22 2020Reply from Alex156
avatar placemark

 I really need firmware EEPROM ATH4502FCM from the ACB block share if anyone has I will be very grateful.


Report Post
Tue Sep 22 2020Reply from Jim Carr
Jim Carr

Hello,

Have you tried reloading software? The software installation will flash the firmware. 

Best regards,


Jim Carr
Director of Service & International Operations
AUE
Toll Free (USA, Puerto Rico and Canada): 866-620-2831
USA office: +1 918-628-2831
Email: Service@auetulsa.com and Sales@auetulsa.com
 

Report Post
Tue Sep 22 2020Reply from Alex156
avatar placemark

Ego reinstalled luctus et error non abire

  8650752

  000

  000

  000

  1610

  000

  000

  000

 


Report Post
Tue Sep 22 2020Reply from Alex156
avatar placemark

Name="17 ACB PIC Status Test" Result="Failed" Description="[ACB] DPU Status Failure. EEPROM data CRC error occurred at last reset." Type="FunctionalTest" 


Report Post
Tue Sep 22 2020Reply from Alex156
avatar placemark

Measurement ID="RSTResult" Name="ErrorCode" Result="Failed" LongValue 8650752
Measurement ID="0" Name="" Result="Failed"  
Measurement ID="0" Name="" Result="Failed" 
Measurement ID="1000" Name="WriteI2C() result" Result="Passed" 
Measurement ID="2300" Name="DPU status result" Result="Failed" 
Measurement ID="0" Name="" Result="Failed" 
Measurement ID="0" Name="" Result="Failed" 
Measurement ID="0" Name="" Result="Failed" 


Report Post

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Please review our Privacy Policy for more details.
I Agree