Sun Oct 11 2020

System is stuck at Quest - "starting up" at 100%.

System is stuck at Quest - "starting up" at 100%. Is there anything we can do to resolve this issue. We restarted the system few times, used to work in the past, no longer does. Thank you, Mel

Report Post
Mon Oct 12 2020Reply from medmeas
avatar placemark

Coin cell could be dead and lost the system setup, try going into setup and see if you still have the configuration.


Report Post
Mon Oct 12 2020Reply from mesee
avatar placemark

Thank you for the reply.

We did replace the battery because the system was in storage for a while, seems that the BIOS settings are there, not sure if we can confirm the settings are correct though. We can get the system started if we do it few times, the other problem is that even if we get it restarted and running, it locks up in the middle of the study and need hard restart again.

Thanks again,

Mel


Report Post
Tue Oct 13 2020Reply from T-Lobato
T-Lobato

Mel,

If I had to guess, I would say it's a memory problem.  Can you replace the memory chips on the motherboard?

Like I said, just a guess but it's where I would look.

T.


TJ Lobato | MedWrench Guru
Report Post
Tue Oct 13 2020Reply from medmeas
avatar placemark

If you replaced the coin cell battery the Bios has to be reset.


Report Post
Tue Oct 13 2020Reply from mesee
avatar placemark

T., Thank you, I will give this a shot.

Medmeas, That is my understanding, not sure if there is anything spacail that need to be changed in the BIOS configration but I did not see anything there. I'd appracaite it if anyone has any pointers on this. Do you knoe how to reset it?

Thanks again,

Mel


Report Post
Wed Oct 14 2020Reply from medmeas
avatar placemark

I don't know what you mean by saying you didn't see anything special, the Bios setting for this device are very specific. I cannot write them down due to details. I can email it to you but I do not know your address. It is 5 pages long.


Report Post
Wed Oct 14 2020Reply from T-Lobato
T-Lobato

It sounds like the unit can be started and therefore the BIOS is loading, quote:

"We can get the system started if we do it few times, the other problem is that even if we get it restarted and running, it locks up in the middle of the study and need hard restart again."  

The POST maybe detecting an intermitten error and therefore not allowing the unit to start.  In those instances where it does start and then locks up in the middle of the study could be due to bad memory.

Let us know how it gets resolved.


TJ Lobato | MedWrench Guru
Report Post
Wed Oct 14 2020Reply from mesee
avatar placemark

Medmeas, my email is stone9120 @ yahoo.com. Thank you very much.

TJ, I ordered a memory stick, will let you know if that rectify the locking up issue.


Report Post
Wed Oct 14 2020Reply from MedWrench Kari
MedWrench Kari

medmeas If you would like to share with the MedWrench community, please click HERE and we will upload it to the product page on your behalf.


Kari Thompson | Sales Support Coordinator                     
email me: kari@medwrench.com
 

Report Post

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Please review our Privacy Policy for more details.
I Agree