Wed Apr 07 2021

Application wont start

Image pilot fails to start and returns a message saying that the Service tool is still running. I have no idea how this can be. HELP!!

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4 days agoReply from Sindela
avatar placemark

Hello,

How are you?. Did you try to restart the system ?. We can work together if you would like.


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4 days agoReply from Chris212
avatar placemark

Hello. Yes, system restarted multiple times. Same issue even after total shutdown for 5days


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4 days agoReply from Sindela
avatar placemark

We can check the manual and see what's causing this problem. What is your email ?. 


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3 days agoReply from Chris212
avatar placemark

I have the manual. theres not much to go in in that.


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3 days agoReply from Sindela
avatar placemark

Do you have service tool open in other viewers?. Make sure it's close. I can take a look if you give me access. 
 

 


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3 days agoReply from Chris212
avatar placemark

This is the problem, service tool is not showing in any viewer, but the system says it is still running. I do not have remote access availability, sorry.


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3 days agoReply from Sindela
avatar placemark

It's going to be hard without looking the logs. Can you make sure the firewall is off?.


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