I keep getting this error. Please help. :(
"The cassette load has failed. The image on the plate is still valid and has not been scanned. Press continue to eject the cassette."
Wed Sep 22 2021
Scanner Error - "951 - 12021"
Thu Nov 07 2024Reply from juan bravo
Tue Jan 21 2025Reply from CR CARESTREAM
Thu Feb 20 2025Reply from Bentech01

Hello there, Did you get help with this?
Same error with me here
After a long struggle I have the solution with this
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Tue Feb 25 2025Reply from Support

Motor Stalled stop within error tolerance - The slowscan motor did not stop within error tolerance.
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Wed Feb 26 2025Reply from CR CARESTREAM

Encontré el problema . Hay que desarmar todo el sistema , ponerle aceite para que la bandeja baje adecuadamente .
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