Wed Feb 22 2023
No power while plugged into AC but does work when docked
I have a Neptune Rover 3 that works perfectly fine to empty the tank however when we go to use it and plug it into AC power we have no power or functionality.
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Wed Feb 22 2023Reply from Emily Vitkovitsky
If you are in need of immediate assistance please feel free to reach out directly to our sponsors. They are happy to help.
610 Surgical : https://www.medwrench.com/service/companies/610-surgical-292
Smart Choice Medical : https://www.medwrench.com/service/companies/smart-choice-medical-usa-llc-290
Just be sure to tell them you were referred by MedWrench.
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Wed Feb 22 2023Reply from Smart Choice Medical USA Service Team
Hi MTay,
These units require maintenance every 6 months minimally depending on how heavily used. We recommend having a maintenance performed to see if its a simple maintenance service issue or more serious power supply issue.
Wish you the best!
Warmest regards,
Eric
Smart Choice Medical USA
www.scmedusa.com
services@scmedusa.com
info@scmedusa.com
orders@scmedusa.com
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Thu Dec 28 2023Reply from SnyGuy
Fri Dec 29 2023Reply from michael1234
Sat Dec 30 2023Reply from surgically inaccurate
Sun Dec 31 2023Reply from Chris-CBET
you'e probably got a bad power supply. When docked it gets it's power from the evac station. check your power cord, fuses, etc. unfortunately stryker just isn't high quality on the design of these. They've spent more time on design to keep biomeds out than in durability.
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Wed Jan 03 2024Reply from Smart Choice Medical USA Service Team
Hi Forum Posters,
We responded to the original power supply question same day Feb. 22, 2023. These units require maintenance every 6-months minimally depending on how heavily used. We recommend having a maintenance performed and the power supply checked.
Anyone requiring service or has questions, may email us with error codes or request for service proposal nationwide. info@scmedusa.com
Warmest regards,
Eric
Smart Choice Medical USA
www.scmedusa.com
services@scmedusa.com
info@scmedusa.com
orders@scmedusa.com
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