Wed Feb 22 2023

No power while plugged into AC but does work when docked

I have a Neptune Rover 3 that works perfectly fine to empty the tank however when we go to use it and plug it into AC power we have no power or functionality.

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Wed Feb 22 2023Reply from Emily Vitkovitsky
Emily Vitkovitsky
If you are in need of immediate assistance please feel free to reach out directly to our sponsors. They are happy to help. 610 Surgical : https://www.medwrench.com/service/companies/610-surgical-292 Smart Choice Medical : https://www.medwrench.com/service/companies/smart-choice-medical-usa-llc-290 Just be sure to tell them you were referred by MedWrench.

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Wed Feb 22 2023Reply from Smart Choice Medical USA Service Team
Smart Choice Medical USA Service Team
Hi MTay, These units require maintenance every 6 months minimally depending on how heavily used. We recommend having a maintenance performed to see if its a simple maintenance service issue or more serious power supply issue. Wish you the best! Warmest regards, Eric Smart Choice Medical USA

www.scmedusa.com
services@scmedusa.com
info@scmedusa.com
orders@scmedusa.com

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Thu Dec 28 2023Reply from SnyGuy
avatar placemark

When the unit is plugged in, did you make sure that the power switch is turned on?


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Fri Dec 29 2023Reply from michael1234
michael1234

Pity, they do not respond back


michael1234

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Sat Dec 30 2023Reply from surgically inaccurate
avatar placemark

blown fuse


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Sun Dec 31 2023Reply from Chris-CBET
avatar placemark

you'e probably got a bad power supply. When docked it gets it's power from the evac station. check your power cord, fuses, etc. unfortunately stryker just isn't high quality on the design of these. They've spent more time on design to keep biomeds out than in durability. 


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Wed Jan 03 2024Reply from Smart Choice Medical USA Service Team
Smart Choice Medical USA Service Team

Hi Forum Posters, 

We responded to the original power supply question same day Feb. 22, 2023. These units require maintenance every 6-months minimally depending on how heavily used. We recommend having a maintenance performed and the power supply checked.

Anyone requiring service or has questions, may email us with error codes or request for service proposal nationwide.  info@scmedusa.com

Warmest regards,

Eric 

Smart Choice Medical USA


www.scmedusa.com

info@scmedusa.com



www.scmedusa.com
services@scmedusa.com
info@scmedusa.com
orders@scmedusa.com

Report Post

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