Thu Apr 20 2023

Water Flow Error

Hello! We have this laser (manu 2010) and it recently gave a "water flow" error message. Is there an easy troubleshooting fix? Or do we need it serviced? If so, who do we contact? It seems like Sandstone was acquired a while ago and our phone number on the back of our laser no longer exists. 

   RE: Aesthetic Laser Report Post
Thu Apr 20 2023Reply from Wayne-UML

There should be a set of connections in the back of the laser at the bottom. If I'm not mistaken, one is a drain, one is a vent, and one is a fill. Start by verifying that the laser is filled with distilled water. If it is, then the error may be a stuck flow switch.

Wayne Delgado
Senior Laser Engineer
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