Thu Jul 06 2023

Seat and Chest Cushion Deflating

Hello!  We purchased a refurbished TotalCare Sport P1900 2 years ago for my quadriplegic brother.  Recently the seat and chest sections on the mattress have started deflating, after he’s in the bed for some time.  The error codes being displayed have been various but the ones I have identified are 

91-1-113               95-1-112

10-1-170.              94-1-112

After the bed deflates and we’ve unplugged it, upon restart there are times when the blower motor cannot be heard and an odd “ticking” noise can be heard when this happens.  This doesn’t happen every time but we have noticed it at least a handful of times.  

We are desperate to fix his mattress and any help would be greatly appreciated.  I’m trying to determine if we need a new mattress or if the issue is somewhere in the electrical/air hoses.  

Equipment: Hillrom - TotalCare P1900

   RE: Bed Report Post
Thu Jul 06 2023Reply from Spurrier
avatar placemark

The Totalcare bed blower is loud starting up when power is first applied to the bed. Do you hear the blower turning on when you first plug the bed in (or when you put the mattress in Max Inflate)?

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Thu Jul 06 2023Reply from Hazeleyes84
avatar placemark

So  the bed seems to be working initially & yes we do hear the blower upon startup (always has been somewhat loud on initial startup while the GCI panel loads and then it quiets down once mattress is inflated.  Airflow shows enabled and surface as normal.)  I can then initiate rotation therapy or max inflate and the blower can be heard again, while it’s changing pressures, etc. Our issue is that it seems  it’s within just a few minutes at times and others it’s after several hours, the seat will deflate first and then shortly after the torso section follows.  When this happens, we’ve tried to select options like optirest or max inflate (prior to unplugging) in hopes that it would reinflate but the screen shows that it is in progress but the blower never kicks on.  Of course when he’s in the bed even if we unplug and plug it back in, the mattress will not inflate until he is removed from the bed and then we can unplug and replug the bed back and it will reinflate.  

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Thu Jul 06 2023Reply from Hazeleyes84
avatar placemark

We also get a Low Air Loss System Error  that shows on the GCI panel at times even when the bed has not deflated.  

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Thu Jul 06 2023Reply from Emily Vitkovitsky
Emily Vitkovitsky

If you are in need of immediate assistance please feel free to reach out directly to our sponsors. They are happy to help.


Integris Equipment

MERCO Biomedical


Just be sure to tell them you were referred by MedWrench

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