Sun Aug 06 2023

Draeger - Permox Silent Care - Tech Help Please


I have a Draeger Permox Silent Care with the following symptoms:-

- If switched on with airflow restricted (4Lpm for example), then it triggers an immediate alarm mode and shuts down the compressor.

- If switched on with airflow unrestricted (regulator fully opened) it runs just fine and produces oxygen.  If left to run, after 5 minutes you get a 3-beep alarm, but it continues to run.

- One it is running unrestricted,  if the airflow is restricted (to 4Lpm for example), then after a while it will go into a single continuous alarm and shut down the compressor.

- I have checked all the pipes, no kinks or snags found, and with the regulator fully open it easily exceeds the flow measurable by the flow meter.

- Filters are all clear.

- Compressor runs nicely

Can anybody please advise on what may be wrong?

I notice there is an RS232 port and also a header pin block on the PCB.  Can I use these to aid diagnostics?

Is there ANY technical or service documentation available apart from the standard use manual?

I am located in Hampshire U.K..  Are there any service places nearby?

Many thanks for any help or advice.

   RE: Oxygen Concentrator Report Post
Mon Aug 07 2023Reply from Emily Vitkovitsky
Emily Vitkovitsky

If you are in need of immediate assistance please feel free to reach out directly to our sponsors. They are happy to help.



Just be sure to tell them you were referred by MedWrench

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Mon Aug 07 2023Reply from Steve Reedy
avatar placemark


I am unable to locate an Agiliti office in England or the UK. Are they USA only? or am I just failing to find them?



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