Fri Nov 03 2023

IE33 version F - Boot stuck with error on display: No signal power saving mode digital

Disclosure: I am a doctor with some tech background, not a technician.

I am experiencing a problem with the ie33 (F cart version, 2009, software updated to 2015). The screen froze while I was performing an echocardiogram (I was in B mode). No keypad combination worked. I attempted to reboot using the breaker button because the power/standby button was unresponsive, then waiting for about a minute. However, when rebooting, I received the message "No signal power saving mode digital" in the middle of the main screen, the touchscreens were black. I tried again to turn off the system using the breaker button, turned off the AC stabilizer, waited for 5 minutes, and then rebooted successfully. Nevertheless, while shutting down using the power/standy button, the two touchscreens began displaying vertical lines and bizarre patterns, and the shutdown process became unresponsive. As a result, I used the breaker button to turn off the system and waited once more, but I encountered the same error message again.
I then tried to swap the graphic cards, relocated the boards, cleaned contacts, and upon restarting, the system booted up normally. I noticed that the date and time had reset to 2024. I tried to run a diagnostic test (Setup -> service) several times, but after some minutes it gave me an error saying that the test could not be initialized.
After turning off the ultrasound machine and turning it back on, the same "No signal..." error reappeared. This time, the power/standby button was responsive (holding down for 5 seconds), but the main screen still displayed the error message, while the touchscreen monitors were off.
The breaker light was a steady blue. At this point, I removed the main hard drive and retrieved the error logs; there were three with similar logs. I am attaching the last one in chronological order.
I tried to search in the forum (also for iu22) but I did not find any clue (sorry if I missed something).

Thank you to anyone who can lend a hand.

Error log and screen: https://file.io/bbfJn3pqz6Vu


   RE: Ultrasound Systems Report Post
Mon Nov 06 2023Reply from BMET-KY
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Sound like you lost a video graphics card. This is very common with IE33/IU22. 


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Tue Nov 07 2023Reply from mozzy ug
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One of your  graphics  card is faulty  try to get another  one


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Wed Nov 08 2023Reply from Donerio
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Thank you all. I ordered two compatible graphic cards. In the meantime, I would like to reinstall the software, however I dont know where to look into the HD to find the correct software version, and mostly, I don't know where to find a image. Anyone has a clue? Thank you


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Thu Nov 09 2023Reply from mozzy ug
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1st backup  your licensed options


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Thu Nov 09 2023Reply from mozzy ug
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The version  is written  on the harddrives


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Thu Nov 09 2023Reply from Donerio
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Yes I already did the backup of the licensed options.

I have some doubts on the version printed on the HD because it says: 4.1.1.58 sw umb 0 IU22... I suspect this is a HD recycled from an IU22 where the seller installed the software of the IE33. Is it possible? What do you think?


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Thu Nov 09 2023Reply from GeoffUpdike
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I may have the software. Definitely have the video cards. Swapping and reseating can work sometimes. 


Let me know if you come up empty. 


Geoff / Priority Medical, Inc. 

615-417-1693


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Thu Nov 09 2023Reply from Donerio
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Hi Geoff, do you have an email? (I am from Italy)


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Tue Nov 14 2023Reply from GeoffUpdike
avatar placemark

Hi Donerio



It won’t let me post my email for some reason 


You can find it at my company name.com


Thanks!


Geoff / Priority Medical

Direct +1 615-417-1693


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