Sat Jun 01 2024

Support

Please I have a faulty Arcadis Varic VC 10A with error message 4131and 4121.

And the 2 folded monitors on arrival refused to open 

Equipment: Service manual or technical support


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Mon Jun 03 2024Reply from Tomelgy
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MSY 4121 is the Image system failed to start properly. Check connection to PC rear D66 (CIPP) to D1 CPU X8, SG cable/connector.

MSY 4131 is a general time-out message.

When you say both monitors will not swing-out, do you mean physically or do you mean both monitors are not showing any text.

iF no text, check the PC has started, do you see any boot-up messages etc.

Tom


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Tue Jun 04 2024Reply from prof101
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Yes I mean the 2 monitors can not open physically and both error 4121 and 4131 are showing on the c-arm, not the main screen. Please can you add me  so I can send you pictures or videos.   +2348082255114


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Tue Jun 04 2024Reply from Tomelgy
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  • You need to be able to see both monitor screens inorder to attempt identify your errors 4121 & 4131.

The monitors not opening is unusual, you should be able to dismount the monitors to view screens


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Tue Jun 04 2024Reply from Tomelgy
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Siemens have a website where documents can be downloaded.

Register then search Arcadis


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Tue Jun 04 2024Reply from prof101
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Was hoping you will understand me better if you see pictures 


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Wed Jun 05 2024Reply from Tomelgy
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Yes, understood. But outside Mediwrench is not permitted


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Wed Jun 05 2024Reply from prof101
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If I can send images and videos here, I wouldn't ask for number.

I have unmounted the screen and I don't think the system software is loading but not sure if that's also the cause of error 4131 and 4121


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