Tue Oct 15 2024

Hologic Aixplorer

Consistently shutting off during cases...?


   RE: Ultrasound Systems Report Post
Fri Oct 18 2024Reply from Jlinton
Jlinton

Possible Causes:

  1. Power Supply Issues:

    • Ensure that the power supply is stable. Fluctuations or interruptions can cause the unit to shut down unexpectedly.
    • Check the power cable and connections to ensure they are secure and undamaged.
  2. Overheating:

    • If the system is overheating, it may automatically shut down to prevent damage. Check that the cooling vents are not blocked and that the fans are functioning properly.
    • Make sure the unit is in a well-ventilated area and not placed in a confined space.
  3. Internal Hardware Malfunctions:

    • Faulty components, such as the power supply unit, motherboard, or internal circuitry, can lead to unexpected shutdowns. Listen for unusual noises or watch for error messages prior to shutdown.
  4. Software Issues:

    • Ensure that the software is updated to the latest version. Bugs in outdated software can cause instability and crashes.
    • If there have been recent updates, consider rolling back to a previous version to see if that resolves the issue.
  5. User Settings or Configuration:

    • Review any user-configured settings that might be causing instability, particularly related to imaging protocols or device outputs.
    • If the issue occurs during specific imaging tasks, analyze those settings to identify any discrepancies.
  6. Battery Issues (if applicable):

    • If the Aixplorer has a battery backup, check its condition. A failing battery can cause the system to shut down when the external power supply is interrupted.
  7. Environmental Factors:

    • Check the room temperature and humidity, as extreme conditions can affect the performance of sensitive electronic equipment.

Troubleshooting Steps:

  1. Check Connections:

    • Inspect all power and data connections for wear or damage. Replace any faulty cables.
  2. Monitor Temperature:

    • Ensure the unit is adequately ventilated and not overheating. Clean any dust from vents and fans.
  3. Run Diagnostics:

    • Use the built-in diagnostic tools, if available, to check for errors or alerts that might indicate the source of the problem.
  4. Perform a Reset:

    • If possible, perform a system reset to clear any temporary issues. Make sure to back up any important data first.
  5. Review Event Logs:

    • If the system maintains logs, check them for any error messages or patterns that could indicate the cause of the shutdowns.

James Linton, MiM, PmP, Cmbb, AAMIF
Biomedical Engineering Technology

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