Fri Dec 06 2024

Error 38:15. Which is a patient movement detection, anyone have an idea as to what could cause this when there is no patient?

What could cause this with no patient present? Please refer to last two entries in this discussion for clarification of PMC.


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Sun Dec 08 2024Reply from MSJohnPham
avatar placemark

Check PMC fan


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Mon Dec 09 2024Reply from Phil1
avatar placemark

Thank you for your suggestion, I will certainly check out the fan tomorrow and let you know what I find. Thanks again


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Wed Dec 11 2024Reply from Phil1
avatar placemark

If we are talking about the two fans located behind the detector it is not them causing the error. Strangely enough I can not create the error by moving or any other means, any other suggestions will be greatly appreciated.


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Wed Dec 11 2024Reply from Phil1
avatar placemark

I am working without any documentation, can you please give me a brief description of the PMC section of the machine, exp. location, brief theory, etc.?


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Wed Dec 11 2024Reply from MSJohnPham
avatar placemark

PMC is power module control. It’s at the bottom of the gantry. Remove 2 screws top of gantry and that top cover off. Then lift those 2 front covers and slide bottom cover you should see the PMC at the bottom.


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Wed Dec 11 2024Reply from Phil1
avatar placemark

Wow! Was I way off base, thank you for setting me straight I had found the stuff regarding patient movement by searching the error code on Google, talking about leading one down the wrong path!


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Tue Dec 17 2024Reply from Phil1
avatar placemark

Just wanted to let everyone know it was the fan inside the PMC chassis,causing the 38:15 error, replaced the fan and system is working correctly. Thank you for your help.


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