I have a SECA 284 and when I press send for the height to measure BMI I get an error message of E:5:71 could someone please help me solve this or anyways to troubleshoot?
Equipment: SECA 284
Wed Mar 12 2025
E:5:71
Mon Mar 17 2025Reply from Jlinton
The E:5:71 error on a SECA 284 height and weight measuring system typically indicates a communication or data transmission issue. Here’s how you can troubleshoot and potentially resolve the problem:
Troubleshooting Steps:
1. Restart the Device
- Turn the SECA 284 off and on to reset any temporary communication errors.
2. Check Cable Connections
- Ensure all cables (power, data, and communication cables) are securely connected.
- If using a wireless connection, verify that the Bluetooth/Wi-Fi signal is stable.
3. Verify Data Transmission Settings
- If the SECA 284 is connected to a PC or external device, check that it is properly paired and the correct data protocol is selected.
4. Inspect Measurement Components
- Ensure the height measuring rod is firmly attached and properly aligned.
- Confirm that the scale is calibrated correctly.
5. Reset the System
- Perform a factory reset if other troubleshooting steps do not work.
(Refer to the SECA manual for the reset procedure.)
6. Contact SECA Support
- If the issue persists, it may require technical servicing or firmware updates
James Linton, MiM, PmP, Cmbb, AAMIF
Biomedical Engineering Technology
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