Thu Apr 17 2025

Camera error

Dear all, recently I'm having with my 3D  OCT-2000 topcon displaying, " you may not get high sensitive image (2014). Proceed ? " followed by "camera error ( 0000000f) " when we try to capture an image. I would appreciate if anyone could possibly help. 

Anteneh 

Equipment: Topcon Medical Systems - 3D OCT-2000


   RE: Ophthalmic Equipment Report Post
Mon Apr 21 2025Reply from Emily Vitkovitsky
Emily Vitkovitsky

If you are in need of immediate assistance please feel free to reach out directly to our sponsors. They are happy to help.

MEDiSURG

 

Just be sure to tell them you were referred by MedWrench   


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Wed May 07 2025Reply from Khantek
avatar placemark

Hello there,

I hope this message finds you well. I am reaching out regarding an issue we are experiencing with our 3D OCT-2000 device. Recently, we encountered an error message on the screen that reads:


"You may not get high-sensitive OCT image (2013)."


We are unsure about the cause of this error and would appreciate your assistance in diagnosing and resolving the problem. Could you kindly provide us with more information on what this error indicates and any potential troubleshooting steps we can take?


We would greatly appreciate your prompt response and guidance on how to address this issue. If you require any additional details or information from our end, please let me know.


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