Tue Oct 07 2025

Image receptor troubleshooting

Hi, recently we adquired a Hologic Selenia Mamograph, we have a trouble with the image receptor (detector), when we start up the system, appear a message that say "There was a problem communicating with the detector".

we are talking with technical support and they told us that exist an application for charge a firmware to the system and this can recognize the detector.

Someone knows about this application or where I can find the firmware?


   RE: Mammography Report Post
Thu Oct 16 2025Reply from Jlinton
Jlinton

If the system says it can’t communicate with the detector, it’s likely a firmware mismatch or the detector isn’t being recognized during boot. The firmware loader app lets you reflash the detector so the system can see it. Only Hologic will have the firmware.


James Linton, MiM, PmP, Cmbb, AAMIF
Biomedical Engineering Technology

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